Terms and Conditions

These Terms & Conditions govern your use of auricember.com and purchases made through our online store. “We”, “us” and “our” refer to Auric Ember, while “you” and “your” refer to customers and visitors to our website.

By accessing our website or placing an order, you agree to these terms and our Privacy Policy, Shipping Policy and Return & Refund Policy.

Website Use and Eligibility

You agree to use our website for lawful purposes and to provide accurate information when placing an order, registering an account or contacting customer support.

You must not misuse our website, attempt unauthorised access, interfere with its operation or use it for fraudulent activities.

Products and Handmade Variations

Auric Ember offers handcrafted candles and related products. We make reasonable efforts to display accurate product descriptions, photographs and specifications.

Because some products are handcrafted, minor variations in colour, texture, finish, appearance or fragrance may occur. Screen settings and lighting may also affect how colours appear in photographs.

Please review the product description, selected colour, fragrance, quantity and other available options before placing your order.

Prices, Discounts and Promotional Offers

Product prices are displayed in Indian Rupees (INR), unless otherwise stated. Prices, availability and promotional offers may change from time to time. The applicable price will be displayed during checkout.

Coupons, discounts and free gifts may be subject to minimum order values, validity periods, product eligibility, usage limits or other conditions displayed with the offer.

Offers cannot be combined unless the relevant offer terms allow it. If a promotion does not apply as expected, please contact our support team for assistance.

Orders and Order Confirmation

When you place an order, you submit a request to purchase the selected products. An order confirmation acknowledges receipt of your order but does not necessarily confirm dispatch.

Orders are subject to product availability, payment verification and the information needed to fulfill your purchase.

If we are unable to fulfill an order, we will contact you and arrange any applicable refund in accordance with our policies and applicable law.

Payments

Payments must be made using the payment methods available at checkout. You confirm that you are authorised to use the selected payment method.

Payment transactions may be processed by third-party payment service providers and are subject to their applicable terms and security procedures.

If payment is deducted but your order is not confirmed, please contact us with the relevant transaction details so we can help investigate.

Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy. Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, service disruptions or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact details. Please contact us promptly if you need to correct your order information.

Cancellations, Returns and Refunds

Cancellation requests, return eligibility, damaged or incorrect products, and refunds are handled according to our Return & Refund Policy and applicable consumer protection laws.

If your order arrives damaged, defective, incomplete or different from what you ordered, contact our support team as soon as possible so we can review the issue and guide you through the available resolution.

Candle Safety and Usage

Candles involve an open flame and must always be used responsibly. Follow any safety instructions supplied with the product.

Important precautions include:

• Never leave a burning candle unattended.
• Keep candles away from children, pets and flammable materials.
• Place candles on a stable, heat-resistant surface.
• Keep burning candles away from draughts and allow sufficient space between candles.
• Do not move a burning candle or a container containing hot wax.
• Stop using a candle if it or its container becomes damaged or unsafe.

Customers are responsible for following product instructions and taking appropriate safety precautions during use.

Intellectual Property

The Auric Ember brand name, logo, product photographs, website text, graphics and other original content belong to Auric Ember or their respective rights holders.

You may not reproduce, republish, distribute or commercially use this content without permission, except where permitted by applicable law.

Third-Party Services

Our website may use third-party services for payment processing, shipping, communication and other operational purposes. These services may be governed by their own terms and privacy policies.

Links to third-party websites are provided for convenience. Their content and practices are governed by their respective policies.

Liability and Consumer Rights

Customers are responsible for using products according to the supplied instructions. To the extent permitted by applicable law, Auric Ember is not responsible for harm or loss caused by improper product use or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits any consumer right, remedy or liability that cannot lawfully be excluded or limited under applicable Indian law.

Privacy and Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy. Information may be used to process orders, arrange delivery, provide support and operate our services, subject to applicable law.

Changes to These Terms

We may update these Terms & Conditions at any time without any prior notice when our services or business requirements change.

We encourage you to review this page periodically.