Order Processing

Once your order is placed successfully, we begin preparing it for dispatch. Processing time may vary depending on product availability, order volume, customisation and seasonal demand.

Orders are processed on business days, excluding applicable holidays. During festive periods or promotional sales, processing may take longer.

Processing timeframe: All orders are usually processed within 1-2 business days after confirmation.

Shipping and Delivery Timelines

Once your order is shipped, delivery typically takes 3-5 business days, depending on your location and courier service availability.

Any estimated delivery date or timeframe displayed at checkout, provided in your order confirmation or communicated through tracking should be treated as an estimate unless expressly confirmed otherwise.

Remote locations, public holidays, weather conditions, courier disruptions and peak shopping periods may cause delays.

Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to the eligibility conditions shown on our website at the time of purchase. Additional terms may apply to promotional offers or selected delivery areas.

Order Dispatch and Tracking

After your order is dispatched, we will share the tracking details through the contact information provided with your order or through the available order-tracking facility.

Tracking updates may take some time to appear after dispatch. Please allow the courier time to update the shipment status.

If your tracking information has not updated for an extended period, contact us with your order number so we can help you check the shipment status.

Incorrect or Incomplete Addresses

Please ensure your full name, phone number, PIN code, city, state and delivery address are correct before placing your order.

If you need to correct your address, contact us as soon as possible. Address changes may not be possible once an order has been packed, dispatched or handed over to the courier.

Delays, failed delivery attempts or return-to-sender situations caused by incorrect contact details, an incomplete address or recipient unavailability may require additional handling and reshipping arrangements.

Delayed or Undelivered Orders

Although we work to help orders reach customers within the estimated timeframe, courier delays and delivery disruptions can occur.

If your order appears delayed or the tracking status indicates an unsuccessful delivery, please contact us. We will review the available shipment information and help you with the next steps.

Delivery Attempts and Refused Parcels

Please ensure someone is available to receive your parcel when delivery is attempted. Courier partners may make further attempts according to their own procedures.

If a parcel is refused, cannot be delivered or is returned to us, we will review the circumstances and contact you regarding the available options. Any applicable shipping or reshipping charges will be communicated where relevant and permitted by law.

Changes to This Policy

We may update this Shipping Policy when our fulfilment process, courier arrangements or business requirements change.