Browse our collection, select your favourite candles, choose any available product options, and add the items to your cart. Proceed to checkout, enter your delivery details, select an available payment method, and place your order.

Please contact our support team as soon as possible with your order details. Changes or cancellations may depend on whether your order has already been processed or dispatched.

The payment methods currently available for your order will be displayed during checkout. Please select your preferred available option to complete your purchase.

You can apply an eligible coupon code at checkout before completing your purchase. Enter your coupon code in the “Coupon Code” field and click Apply to receive the applicable discount. Make sure the coupon is valid and that your order meets any minimum purchase requirements. Only eligible offers can be applied to your order, subject to the coupon’s terms and conditions.

Sometimes, a payment may fail due to a bank, payment gateway, or network issue even though the amount appears to have been deducted from your account. In many cases, the amount is automatically reversed by your bank within its applicable processing timeframe. Please check your order status before attempting another payment. If the amount is not refunded within the timeframe specified by your bank, contact your bank or payment provider. You can also contact Auric Ember customer support with your order details and payment reference for assistance.

After placing your order, check the confirmation message on the website and your registered email inbox. If you cannot find your order confirmation, contact our support team for assistance.

Absolutely! Auric Ember candles make thoughtful gifts for birthdays, anniversaries, weddings, festivals, celebrations, and other special moments. Explore our collection to find something special.

You can read our Shipping Policy for information about shipping, delivery, and applicable terms.

Delivery timelines may vary depending on your location, order processing, and courier services. Please refer to our Shipping Policy for the applicable details.

If tracking details are available for your shipment, check your order updates or dispatch communication. You can also contact our support team for help with your order.

Please contact us promptly with your order number, clear photographs of the parcel and affected items, and an unboxing video if available. Our team will review the issue according to the applicable policy.

Yes! Our collection is created with a focus on thoughtful design and beautiful details. Please refer to the individual product description for specific details about each candle.

Fragrance availability varies by product. Please check the individual product description for its fragrance details and available variants.

Place candles on a stable, heat-resistant surface. Keep them away from drafts, children, pets, and flammable materials. Never leave a burning candle unattended, and allow the candle holder and melted wax to cool before handling.

Yes! If your candle comes in a reusable container, you may reuse it after the wax has been removed and the container has been thoroughly cleaned. Allow the container to cool completely before handling it, and never pour hot wax into a drain. Reuse the container only if it is undamaged and suitable for its intended purpose. Do not reuse candle containers for food unless they are specifically designed for food use.

For a safe and enjoyable experience, place your candle on a stable, heat-resistant surface away from drafts, curtains, and other flammable materials. Trim the wick to approximately 5 mm before lighting, and keep the candle away from children and pets. Never leave a burning candle unattended or move it while the wax is hot. Extinguish the candle before leaving the room and allow it to cool completely before handling.

Absolutely! Auric Ember candles are a beautiful choice for festivals, birthdays, anniversaries, weddings, housewarmings, and other special occasions. Our decorative candles can add warmth and charm to your celebrations and make thoughtful gifts for your loved ones. Explore our collection to find candles that suit your occasion, décor, and gifting needs.

Please check the product description to determine whether a particular candle is intended for burning or primarily for decoration. Always follow the product-specific instructions.

We aim to represent our products as accurately as possible. However, slight variations in appearance may occur due to lighting, screen settings, and the handcrafted nature of certain products.

Returns, exchanges, and other resolutions are subject to our Refund & Returns Policy. Please review the policy before placing an order.

Contact our support team with your order number and clear photographs of the product received and its packaging. We will review your concern under our applicable policy.

Yes, we strongly recommend recording a continuous unboxing video while opening your package. It helps us verify cases involving damaged, incorrect, or missing items. Please retain the original packaging and clear photographs of the package and affected products. Contact our customer support team as soon as possible with your order details and supporting evidence. Claims will be reviewed according to our applicable shipping and refund policies.

Please contact us with your order number and refund details. Eligibility, processing, and timelines are governed by our Refund & Returns Policy.

Once your refund has been approved and processed by Auric Ember, the time taken for the amount to reflect in your account depends on your payment method, bank, or payment provider. Please allow the applicable processing time. If the refund has not arrived within the communicated timeframe, contact our customer support team with your order details so we can help you check its status.

Yes! You can contact us to enquire about bulk orders for weddings, corporate gifting, festive celebrations, events, and other special occasions.

You can contact our team to discuss your customisation requirements. Available options will depend on the product, quantity, and feasibility.

Special pricing may be available for eligible bulk orders. Contact us with the type of candles you need, approximate quantity, and preferred delivery date to discuss your requirements.

Message us on WhatsApp with your requirements, quantity, occasion, and expected timeline. Our team will help you discuss the next steps.

Creating an account is easy! Visit the My Account page on auricember.com and select the Register option. Enter the requested details and follow the on-screen instructions to complete registration. With an account, you can conveniently view your orders and manage your account details. If you experience any difficulty registering, please contact our customer support team for help.

If you have forgotten your password, visit the My Account page on auricember.com and select the "Forgot password?" option. Enter the email address or username associated with your account and follow the instructions provided to reset your password. If you do not receive the reset email, check your spam or junk folder. If you still cannot log in, contact our customer support team for assistance.

Log in to your Auric Ember account and visit the Orders section to view your available order information.

Check that you are using the correct login details. If you still cannot access your account, contact our support team for assistance.

You can email us at support@auricember.com or call us at +91 7058627727. You can also message our team on WhatsApp.