Who We Are

Auric Ember is an online candle and gifting store accessible at auricember.com. In this policy, “we”, “us” and “our” refer to Auric Ember.

Information We Collect

When you place an order or contact us, we may collect:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely through payment gateways)

These information are collected only to process and deliver your orders.

Please do not send passwords, full payment card details or other sensitive information through ordinary email or customer support messages.

How We Use Your Information

We may use your information to:

• Process, confirm, fulfil and deliver orders.
• Send order confirmations, shipping updates and important service notifications.
• Respond to questions, complaints, returns, cancellations or refund requests.
• Improve our products, website experience and customer service.
• Send promotional messages or offers where permitted and, where required, with your consent.
• Meet applicable legal, tax, accounting and regulatory obligations.

We do not sell, trade or rent your personal information to third parties.

Payment Security

Payments may be processed by trusted third-party payment service providers available at checkout. Those providers may collect and process payment information under their own privacy policies and security procedures.

We receive information needed to manage your order, such as payment status and transaction references. The payment information we receive or retain depends on the payment method and service provider used.

Please review the relevant payment provider's privacy policy before completing a transaction.

Third-Party Websites and Services

Our website may link to external websites or use third-party services such as payment processors and shipping partners to complete your orders. Those services operate under their own privacy policies and terms. We encourage you to review those policies before sharing information with them.

This policy does not govern the privacy practices of websites or services that we do not control.

When We Share Information

We do not disclose personal information indiscriminately. We may share information when reasonably necessary with:

• Payment providers to process transactions and refunds.
• Shipping and delivery partners to deliver your orders.
• Website and technology providers that help operate, secure or maintain our store.
• Communication providers that support order emails, customer service or opted-in marketing communications.
• Professional advisers or authorities when required by law or necessary to protect legal rights.

We expect service providers handling information on our behalf to use it only as permitted for their services and applicable obligations.

Data Protection

We take reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse or disclosure. However, no website or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and for contacting us if you suspect unauthorised use of your account.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, supporting customers, resolving disputes, maintaining records and meeting legal or accounting requirements.

Retention periods may differ depending on the type of information and the applicable legal requirements. When information is no longer required, we will take appropriate steps to delete or anonymise it, where feasible and legally permitted.

Your Consent

By using our website and placing an order, you consent to the terms outlined in this Privacy policy.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website features, service providers or applicable legal requirements.