Return & Refund Policy

Returns

Return and replacement requests are reviewed according to the product condition, reason for the request and the terms applicable to your order.

Due to the handmade and fragile nature of our products, We do not accept returns for change of mind or personal preferences.

If you receive an eligible item that is damaged, defective, incorrect or incomplete, please contact us promptly so we can investigate and help resolve the issue.

Damaged, Defective or Incorrect Items

We take care when preparing orders. If your parcel arrives damaged, an item is defective, or you receive something different from what you ordered, please contact us within 24 hours of delivery.

To help us assess your request, please share:

• Your order number and registered contact details.
• Clear photographs of the item and its condition.
• Photographs of the outer packaging and shipping label, where relevant.
• A brief description of the issue.

An unboxing video help us assess damage or missing-item claims, so we recommend recording one when opening your parcel.

Depending on the circumstances, the resolution may include a replacement, refund or another appropriate remedy in accordance with applicable law.

Replacement Eligibility

A replacement may be provided if:

• The product arrived damaged during shipping.
• You received the wrong item.

Non-Eligible Cases for Return or replacement

We may not be able to provide replacements for:

• Minor variations in color or design (since products are handmade).
• Items damaged after delivery due to improper handling or use.
• Items that have been used, burned or altered.
• Requests made after 24 hours of receiving the order.
• Non-availabilty of clear photograph of item along with outer packaging with shipping label or unboxing video.

How to Request a Return or Refundt

Please follow these steps:

1. Contact us using the email or phone number listed below.
2. Share your order number, the item concerned and the reason for your request.
3. Provide photographs, unboxing video or other details requested to assess the issue.
4. Wait for our response and return instructions before shipping an item back.

Please do not send items to an address that has not been confirmed by our support team.

Refund Approval and Processing

Once a refund is approved, it will generally be initiated through the original payment method where supported by the payment provider and transaction type.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer or payment service provider.

If a different refund method is required, our support team will communicate the available arrangements. We may request information reasonably necessary to verify the order and process the refund.

We will communicate the refund status and any relevant next steps once your request has been reviewed.

Shipping Charges for Returns

Responsibility for return shipping costs may depend on the reason for the return and the circumstances of the order.

Where an item is damaged, defective, incorrect or otherwise requires a remedy under applicable law, we will handle the request in accordance with our obligations.

For other eligible returns, any applicable return shipping costs or deductions will be communicated before the return proceeds, where relevant and permitted by law.

Policy Updates

We may update this policy to reflect changes in our products, order fulfilment process or business practices. The latest version will be published on this page.